Order FAQs

When will my order be despatched?

We aim to despatch orders received by 12.30pm on the same day (Monday - Friday). Despatch times may vary slightly during a promotion.

I want to cancel my order, how do I do this?

If you wish to cancel your order please contact us with details of your cancellation and your order no.

I’m missing an item from my order, what do I do?

Please contact us with details of your order including your order no.

What do I do if I receive a faulty item in my order?

If your goods are damaged or faulty, please contact us within 3 working days of receipt of your order. Please include details of your order including your order no.

I have an incorrect item in my order, what do I do?