Technical FAQs

I’m having trouble signing into my SBC account

Firstly check that you are using the email address that you used to set up the account and then try resetting your password. If you are still experiencing issues signing into your account, you will need to contact us.

What can I do if I’m not receiving emails from SBC Skincare?

Firstly check your junk/spam email folder. If your SBC Skincare emails don’t appear there, then contact us.

I need to change my email address on my account

Only one email address can be used per account and email addresses cannot be changed online for security purposes. Existing customers must contact us to get their email address updated on our system. If you are having trouble using your email address to sign up then please contact us for further assistance.

How do I close my SBC Skincare account?

We’re sorry to hear you wish to cancel your SBC Skincare account, we would love it if you stayed with us. To close your account, you will need to contact us with your account details.